$3 Flat Delivery
•No Extra Fees
•Delivery Done Right
Our Commitment
At Menus2U, we stand behind every order. If something isn't right, we'll make it right. Contact us within 24 hours of your delivery and we'll resolve the issue with a refund, replacement, or store credit.
Missing Items
If an item from your order is missing, contact us within 24 hours of delivery. We will issue a refund for the missing item or arrange a redelivery at no additional charge.
Incorrect Items
If you received the wrong item or an item different from what you ordered, contact us within 24 hours. We will refund the incorrect item or exchange it for the correct one. The incorrect item does not need to be returned in most cases.
Damaged Items
If your items arrive damaged or spoiled, please take a photo and contact us within 24 hours of delivery. We will refund the damaged items or send a replacement. Perishable items that have been opened are non-returnable.
Order Cancellations
Orders can be cancelled free of charge before they are confirmed by the store. Once an order has been confirmed and preparation has begun, cancellation may not be possible. If you need to cancel, contact us as soon as possible.
- Before confirmation: Full refund, no questions asked
- After confirmation: Refund subject to store approval
- After pickup: No cancellation possible
Delivery Issues
If your order was not delivered, delivered to the wrong address, or arrived significantly later than the estimated time, contact us for a resolution. We may offer a partial or full refund depending on the circumstances.
How to Request a Refund
To request a refund, contact our support team through the Contact Us page, by phone, or by text. Please have your order number ready and include photos of any damaged or incorrect items. Refunds are typically processed within 3–5 business days.
- Call or text: (321) 655-1819
- Use the Contact Us form in the app
- Include your order number and photos if applicable
- Refunds processed within 3–5 business days
Non-Refundable Items
- Opened perishable goods (unless damaged upon arrival)
- Age-restricted products that have been delivered and ID verified
- Orders cancelled after driver pickup
- Gift card purchases